Job Summary

A company is looking for an Associate Support Technician, Primary IT.

Key Responsibilities:

• Answer customer inquiries and troubleshoot software and hardware issues
• Provide efficient customer service via phone, email, and chat
• Escalate unresolved issues to the appropriate level of support

Qualifications:

• 1+ year of customer service experience
• Experience working with technology and Microsoft applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Experience in a real-time customer support center, preferably supporting business to business services or technology
• Familiarity with the insurance industry