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Provider Services Supervisor
Job Summary
A company is looking for a Supervisor, Provider Services to lead a contact center team focused on prior authorization services in healthcare.
Key Responsibilities
- Supervise, mentor, and develop a team of contact center representatives
- Monitor daily operations to ensure adherence to service levels and quality standards
- Analyze performance metrics to identify trends and implement improvements
Required Qualifications
- Associate degree or higher in Business Administration, Healthcare Management, or related field preferred
- Minimum of 3-5 years of experience in a contact center environment, with at least 2 years in a supervisory role
- Experience in healthcare, insurance, or prior authorization services is highly desirable
- Proficient in contact center software and CRM systems
- Ability to handle high-pressure situations and maintain a positive attitude
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COMPLETE JOB DESCRIPTION
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