Job Summary
A software development firm is filling a position for a Remote Associate Support Technician.
Core Responsibilities Include:
- Answering real-time customer phone, email or chat inquiries
- Triaging and troubleshooting problems with customers
- Communicating and escalating issues
Position Requirements Include:
- 1+ year of customer service experience
- Experience in a real-time, customer support center
- Experience working with technology and Microsoft applications
- Confidence interacting and learning about various technology applications
- Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
- Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc