Job Summary
A cybersecurity company is in need of a Remote Cybersecurity Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Help with customer onboarding and training, thus driving adoption
- Lead and be accountable for customer retention and customer expansion for all customers
- Develop and execute account plans
Applicants must meet the following qualifications:
- Experience in leading or enabling change management and product adoption with technical customer personas
- A knack for learning new technologies and new products, with the ability to communicate technical details with clarity
- 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering
- Demonstrated experience fostering relationships with technical and non-technical customer personas
