Job Summary

A software company is seeking a Remote Enterprise Software Customer Success Manager.

Core Responsibilities Include:

• Working closely with customers post-sales to help drive initial adoption
• Creating and managing your pipeline of upsell and growth opportunities
• Meeting with your customers over screen share to unblock and drive meaningful adoption

Required Skills:

• At least 4 years of customer success experience at a SaaS company
• Experience managing enterprise and top tier customers within a SaaS environment
• Experience managing a revenue-based quota
• Experience creating and delivering high quality QBRs to executive and leadership teams
• Experience managing de-escalations and coordinating feedback and discussions between customer product teams