Remote Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, including patient inquiries and appointment scheduling
• Document and update patient records accurately while providing detailed appointment confirmations and instructions
• Participate in training sessions and assist in the orientation of new personnel, while identifying process improvements for patient experience

Required Qualifications

• High School diploma or GED is required
• Ability to explain complex healthcare issues empathetically
• Strong computer skills, including proficiency in Microsoft Office applications
• Experience using multiple advanced communication tools
• Effective interpersonal skills for working in a diverse team environment