Remote SaaS Software Enterprise Customer Success Manager

Job Summary

An AI company has a current position open for a Remote SaaS Software Enterprise Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

• Maintain ownership of a portfolio of customers, weaving a web to develop new relationships
• Work with customers to understand their motivation, business drivers, strategic goals, and desired business outcomes
• Own the full post-sale customer journey

Skills and Requirements Include:

• 5+ years of demonstrated success in a Customer Success or Account Management role in B2B SaaS
• Experience discussing technical subjects with technical and non-technical audiences, and a strong working knowledge of API
• Experience and comfortability working with key stakeholders in Engineering, Product, and AI
• Experience in building and managing relationships across a broad range of stakeholders, including C-level executives
• Experience in an enterprise solution sales environment and the ability to partner with Account Executives in development
• Comfortable building on current Customer Success playbook—offering an industry leading, developer-first approach