Job Summary
An AI company has a current position open for a Remote SaaS Software Enterprise Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Maintain ownership of a portfolio of customers, weaving a web to develop new relationships
- Work with customers to understand their motivation, business drivers, strategic goals, and desired business outcomes
- Own the full post-sale customer journey
Skills and Requirements Include:
- 5+ years of demonstrated success in a Customer Success or Account Management role in B2B SaaS
- Experience discussing technical subjects with technical and non-technical audiences, and a strong working knowledge of API
- Experience and comfortability working with key stakeholders in Engineering, Product, and AI
- Experience in building and managing relationships across a broad range of stakeholders, including C-level executives
- Experience in an enterprise solution sales environment and the ability to partner with Account Executives in development
- Comfortable building on current Customer Success playbook—offering an industry leading, developer-first approach
