Job Summary

An IT engineering services firm is in need of a Remote Service Operations Manager.

Candidates will be responsible for the following:

• Demonstrating expert-level knowledge of industry-accepted standards and best practices related to Project Management, SDLC, and HDI
• Guiding, directing, and developing an ITSM/ITIL maturity plan throughout the contract's lifecycle

Qualifications Include:

• Six years managing and leading successful and consecutive commensurate experience managing a 24/7/365 customer support center or enterprise service desk
• Significant experience supporting Federal Healthcare agencies
• Project Management Institute (PMI) Project Management Professional certification