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Remote Software Enterprise Customer Success Manager
Job Summary
A content management system is in need of a Remote Software Enterprise Customer Success Manager.
Core Responsibilities Include:
- Onboarding and implementation activities
- Scheduling upgrades and training
- Track and report customer feedback, questions, and pain points
Qualifications for this position include:
- +2 years of experience in Customer Success positions
- Real experience on Content System Management platforms and/or SAAS
- Demonstrated ability to manage books of businesses of +1M
- Proven track record of maintaining NRR at 105%
- Experience with HubSpot (nice to have)
- Regular off-site retreats
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