Remote Software Enterprise Customer Success Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Mon, Jan 30, 2023

Job Summary

A content management system is in need of a Remote Software Enterprise Customer Success Manager.

Core Responsibilities Include:

  • Onboarding and implementation activities
  • Scheduling upgrades and training
  • Track and report customer feedback, questions, and pain points

Qualifications for this position include:

  • +2 years of experience in Customer Success positions
  • Real experience on Content System Management platforms and/or SAAS
  • Demonstrated ability to manage books of businesses of +1M
  • Proven track record of maintaining NRR at 105%
  • Experience with HubSpot (nice to have)
  • Regular off-site retreats
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