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Senior Customer Support Analyst
Job Summary
A company is looking for a Senior Customer Support Analyst in the United States.
Key Responsibilities:
- Identify and provide workarounds for problems within PayScale products
- Troubleshoot complex customer requests and escalate to the development team when necessary
- Deliver proactive and reactive customer service, providing timely and accurate solutions
Required Qualifications:
- Familiarity with compensation planning
- Experience providing enterprise software support
- Understanding of foundational application layer support technologies
- Intermediate to Advanced experience with Excel
- Experience supporting dedicated customers, as opposed to queue-based work
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COMPLETE JOB DESCRIPTION
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