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Senior Technical Support Analyst
Job Summary
A company is looking for a Senior End User Technical Support Analyst.
Key Responsibilities
- Provide Level 1 or Level 2 service desk support and act as the first point of contact for help desk inquiries
- Perform onsite/desk-side hardware and software support, including troubleshooting and device management
- Manage backend systems related to the End User computing environment, including Configuration Management and Antivirus systems
Required Qualifications
- Experience in service desk support at Level 1 or Level 2
- Proficiency in troubleshooting hardware and software issues
- Knowledge of Configuration and Asset Management systems
- Familiarity with Antivirus and Threat Protection systems
- Experience with Service Management and Network Printing systems
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COMPLETE JOB DESCRIPTION
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