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Technical Support Analyst
Job Summary
A company is looking for a Technical Support Analyst to troubleshoot technical challenges for customers and partners.
Key Responsibilities
- Provide exceptional customer support via various communication channels, addressing issues related to products and solutions
- Identify, document, and resolve hardware and software issues while ensuring SLAs/KPIs are met
- Collaborate with internal teams and report software bugs for future improvements
Required Qualifications
- Bachelor's Degree or equivalent experience in a technology-related field, preferably Computer Science
- Demonstrated success with root cause analysis and troubleshooting complex systems
- Knowledge of internet-based systems and multiple operating systems
- Willingness to learn new programming languages and adapt to changing technical environments
- Experience working with CRM casing software is preferred
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COMPLETE JOB DESCRIPTION
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