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Senior Technical Support Engineer
Job Summary
A company is looking for a Senior Technical Support Engineer to join their growing Customer Support Team.
Key Responsibilities:
- Initiate triage and potential resolution of all new issues submitted by customers
- Proactively outreach to customers and address alerts received from the monitoring service
- Remotely troubleshoot and resolve complex product and customer environment issues
Required Qualifications:
- Bachelor's degree from an accredited 4-year college or university
- 3+ years of customer-facing, technical support or supporting enterprise storage customers
- Data storage, backup and/or archiving expertise
- Technical expertise in: Linux, Unix, VMWare, Windows Server, Networking, NFS, CIFS, iSCSI
- Prior experience supporting enterprise class customers with mission critical technologies
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COMPLETE JOB DESCRIPTION
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Company Overview
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