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Service Desk Agent
Job Summary
A company is looking for a Service Desk Agent to provide technical support and assist users with their IT needs.
Key Responsibilities
- Provide first-level technical support via phone, email, and chat
- Log and track all support requests in the ticketing system
- Escalate complex issues to Tier 2 or Tier 3 support teams
Required Qualifications
- Basic understanding of computer hardware, software, and networking concepts
- Strong customer service skills and a passion for helping others
- Ability to troubleshoot and resolve technical problems
- Ability to work independently and as part of a team
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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