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Service Desk Analyst
Job Summary
A company is looking for a Service Desk Analyst.
Key Responsibilities:
- Provide telephone-based technical support services to the organization
- Diagnose and resolve IT-related problems
- Create and assign tickets to appropriate groups as needed
Required Qualifications:
- Experience in IT support or a related field
- Knowledge of IT systems and troubleshooting techniques
- Ability to proactively escalate issues that require additional attention
- Strong customer service skills
- Excellent problem-solving abilities
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COMPLETE JOB DESCRIPTION
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Company Overview
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