Job Summary

A company is looking for a Service Desk Analyst.

Key Responsibilities:

• Provide telephone-based technical support services to the organization
• Diagnose and resolve IT-related problems
• Create and assign tickets to appropriate groups as needed

Required Qualifications:

• Experience in IT support or a related field
• Knowledge of IT systems and troubleshooting techniques
• Ability to proactively escalate issues that require additional attention
• Strong customer service skills
• Excellent problem-solving abilities