Software Support Representative

Job Summary

A company is looking for a Software Support Representative to manage customer support issues in a fast-paced environment.

Key Responsibilities:

• Provide technical and application support assistance for the product
• Reproduce reported problems and determine alternative solutions
• Escalate product issues through the proper channels and follow through to resolution

Required Qualifications:

• Two years or more of helpdesk/software support experience
• One year or more of travel industry experience
• Established home office environment conducive to uninterrupted focus
• Familiarity with common web technologies and software
• Proficient skillset using ticketing systems for software-related issues