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Technical Support Account Specialist
Job Summary
A company is looking for a Technical Support Account Specialist.
Key Responsibilities
- Serve as the primary technical liaison for clients, managing post-deployment operational activities
- Provide technical assessments based on incidents, customer requirements, and compliance standards
- Report on key performance indicators such as SLA's, network utilization, and repair times
Required Qualifications
- Bachelor's Degree preferred, or a combination of coursework and experience
- 0-2 years of relevant work experience
- Ability to work variable schedules, including nights and weekends
- Experience in project management and results-oriented tasks
- Strong relationship-building skills with both technical and non-technical stakeholders
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COMPLETE JOB DESCRIPTION
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