Technical Support Agent

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Wed, Sep 27, 2023

Job Summary

A company is looking for a Technical Support Agent.

Key Responsibilities:
  • Provide timely and customer-friendly support to customers, contributing to net retention growth and churn mitigation
  • Support customers across all time zones in the region
  • Respond to customer inquiries, troubleshoot issues, and maintain knowledge bases
Required Qualifications:
  • 1-2 years of experience in a technical support role
  • Experience with ticketing systems and excellent written and technical writing skills in English
  • Strong critical thinking and problem-solving skills
  • Self-motivated and fast learner with technical curiosity
  • Flexibility regarding working time to serve global customers
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