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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Specialist to troubleshoot complex technical issues and ensure customer satisfaction.
Key Responsibilities
- Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues
- Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed
- Create and update support documentation while logging all interactions in the support system
Required Qualifications
- 1-3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer
- Fluency in English (both written and spoken)
- Experience in MySQL
- Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
- Experience with Cloud technologies, Containerization (Docker), networking, Linux, and Kubernetes
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COMPLETE JOB DESCRIPTION
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Company Overview
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