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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer to provide high-level technical support and resolve complex customer issues.
Key Responsibilities
- Analyze customer issues and diagnose problems using logs and data
- Coordinate resolution of complex issues and manage escalations with internal teams
- Provide technical guidance and review production performance for error analysis
Required Qualifications
- Bachelor's or master's degree in a technical discipline (or equivalent work experience)
- 3-5 years of experience in a technical customer support role
- Understanding of REST APIs and experience with log analysis
- Basic knowledge of C++, Java, HTTP protocols, and database architecture
- Familiarity with operating systems, web services, and XML/SOAP protocols
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COMPLETE JOB DESCRIPTION
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Company Overview
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