Technical Support Engineer
Location: Remote
Compensation: To Be Discussed
Reviewed: Mon, May 19, 2025
This job expires in: 0 days
Job Summary
A company is looking for a Technical Support Engineer to provide advanced technical support and solutions to customers.
Key Responsibilities
- Analyze customer issues and diagnose complex technical problems
- Coordinate multi-department escalations and provide insights during remote sessions
- Review production performance and collaborate with internal teams for issue resolution
Required Qualifications and Education
- Bachelor's or master's degree in a technical discipline (work experience may be considered)
- 3-5 years of experience in a technical support role
- Understanding of REST APIs and experience with logs analysis
- Basic knowledge of C++, Java, and HTTP protocols
- Familiarity with database architecture and operating systems
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