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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer to provide advanced technical assistance for complex customer issues.
Key Responsibilities:
- Serve as the escalation point for complex technical issues requiring in-depth product knowledge
- Create detailed technical documentation and assist the DevOps team with system monitoring and deployment processes
- Act as a technical liaison between customers, Support, Engineering, and DevOps teams to ensure clear communication
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience
- 3-5 years of experience in technical support or a similar customer-facing technical role
- Experience working with development teams or in a technical liaison capacity
- Background in software troubleshooting and technical problem resolution
- Familiarity with DevOps principles and infrastructure management is a plus
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COMPLETE JOB DESCRIPTION
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