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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer with experience in technical support and IT services.
Key Responsibilities
- Review and resolve complex customer issues while keeping them informed of the status
- Implement end-to-end readiness programs and mentor other Technical Support Engineers
- Provide feedback for product improvement and develop automation techniques for efficiency
Required Qualifications
- 5+ years of technical support, technical consulting, or information technology experience
- Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years of relevant experience
- Ability to meet security screening requirements
- Experience with Microsoft Endpoint Configuration Manager and Windows Server
- Citizenship verification required due to legal restrictions
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COMPLETE JOB DESCRIPTION
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