Telecommute Technical Support Tier II

Job Summary

A health services company has an open position for a Telecommute Technical Support Tier II.

Individual must be able to fulfill the following responsibilities:

• Handle Inbound phone contacts, be the primary delivery of work, as well as inbound email, text and/or Chat
• Escalates, monitors, and tracks problems in appropriate trouble management systems to ensure timely resolution
• Conducts training and mentoring for new hires within Customer Support

Qualifications for this position include:

• Minimum 1-year experience in a call center environment
• Listening, analytical, verbal, and written communications skills required
• Can manage customer contacts within Salesforce CRM
• Demonstrates ownership in troubleshooting and resolving technical issue
• Possesses technical troubleshooting skills specific to: WAN/ LAN connectivity, PSTN and VoIP, and more
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)