Job Summary
A health services company has an open position for a Telecommute Technical Support Tier II.
Individual must be able to fulfill the following responsibilities:
- Handle Inbound phone contacts, be the primary delivery of work, as well as inbound email, text and/or Chat
- Escalates, monitors, and tracks problems in appropriate trouble management systems to ensure timely resolution
- Conducts training and mentoring for new hires within Customer Support
Qualifications for this position include:
- Minimum 1-year experience in a call center environment
- Listening, analytical, verbal, and written communications skills required
- Can manage customer contacts within Salesforce CRM
- Demonstrates ownership in troubleshooting and resolving technical issue
- Possesses technical troubleshooting skills specific to: WAN/ LAN connectivity, PSTN and VoIP, and more
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
