Telecommute Technical Support Tier II

Job is Expired

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Wed, Jan 25, 2023

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A health services company has an open position for a Telecommute Technical Support Tier II.

Individual must be able to fulfill the following responsibilities:

Handle Inbound phone contacts, be the primary delivery of work, as well as inbound email, text and/or Chat
Escalates, monitors, and tracks problems in appropriate trouble management systems to ensure timely resolution
Conducts training and mentoring for new hires within Customer Support

Qualifications for this position include:

Minimum 1-year experience in a call center environment
Listening, analytical, verbal, and written communications skills required
Can manage customer contacts within Salesforce CRM
Demonstrates ownership in troubleshooting and resolving technical issue
Possesses technical troubleshooting skills specific to: WAN/ LAN connectivity, PSTN and VoIP, and more
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

COMPLETE JOB DESCRIPTION

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Job is Expired

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Telecommute Technical Support Tier II

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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