Tier 1 Network Support Technician

Job Summary

A company is looking for a Network Support Technician, Tier 1, to provide technical phone, email, and chat support for customers, troubleshoot network issues, and escalate incidents to tier 2 technicians.

Key Responsibilities:

• Effectively communicate progress of incident resolution to customers
• Accurately document interactions while troubleshooting over the phone or via chat
• Provide 1st level technical support at the physical and network layers

Required Qualifications, Training, and Education:

• 1-2 years customer service experience
• Self-motivated with a desire to work in a fast-moving and exciting environment
• Aptitude for customer care and interpersonal communications
• Ability to work first, second, or third shift in a 24x7x365 environment
• 1-2 years IT, helpdesk, or networking experience preferred