Virginia Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to lead a team of Enrollment Service Representatives in a remote setting.

Key Responsibilities

• Supervise call center staff to ensure quality standards and adherence to procedures
• Evaluate employee performance and recommend personnel actions in collaboration with Human Resources
• Identify training needs and provide coaching to direct reports to enhance performance

Required Qualifications

• Bachelor's degree in a related field
• 3-5 years of relevant professional experience
• Coaching experience preferred
• Experience with cost-saving or streamlining processes preferred
• Prior call center supervisor experience preferred