The 21st century is all about convenience. Everything from shopping to ordering food is all done online. Yet few people understand the infrastructure and science behind these types of systems. And that’s what makes remote tech support jobs so integral in the modern world. By bridging the gap between those with extensive knowledge of computer, tech, and IT, and those that have little to no knowledge, remote tech support professionals provide the assistance necessary for everything to run smoothly.
According to the Bureau of Labor Statistics (BLS), the remote tech support jobs field is expected to grow by 9% over the next 10 years. This is slightly faster than the average job growth rate in the United States. So if you like helping customers with software installation or troubleshooting technical issues, remote tech support jobs are a great option to consider in 2021 and beyond.
Everything You Need to Know About Remote Tech Support Jobs
Because of the advent of e-commerce, online businesses, apps, and more, remote tech support jobs are becoming more and more popular. However, the barriers to entry are a bit higher than that of customer service agents. You may need more education, outside training, or an area of expertise to gain consideration for employment. Before you apply for jobs, make sure that you meet at least the minimum qualifications for a tech support role.
Remote tech support jobs typically require a minimum of an associate’s degree. Still, the better-paying positions require candidates with bachelor’s degrees. Popular majors for tech support specialists include computer science, engineering, or a STEM-related field. However, some entry-level tech support jobs will hire candidates that show superior knowledge of a particular product, software, or other IT- or tech-related features and programs.
While most hard skills required for remote tech support jobs are learned through on-the-job training, continued education, or tertiary education, soft skills are still necessary to excel. Some of the most highly coveted soft skills in the tech support space include the following:
- Empathy for customers
- Patience and understanding
- Ability to construe information in a meaningful way to less knowledgeable individuals
- Active listening
- Meeting deadlines
- Time management
- Ability to work independently
- Scheduling and prioritizing
Certifications aren’t always necessary for entry-level tech support positions. Nevertheless, they do provide a bit of clout and separate you from other candidates. If you’re looking to gain more knowledge in the field and have a better job profile, consider these certifications:
- IT Help Desk Professional from Udemy
- Google IT Support Professional Certificate from Coursera
- IT Help Desk Courses and Training from LinkedIn
- CompTIA Certifications (courses vary depending on your expertise)
According to the BLS, tech support and computer support specialists earn a median annual wage of $55,510 or $26.69 per hour. The lowest 10% of earners made $40,620, while the highest 10% earned $110,450.
Common Remote Tech Support Job Titles
Within the remote tech support jobs space, you will find tons of different job titles that pertain to your specific tasks and knowledge base. Knowing what jobs are available and the corresponding job title should guide you to the right job listing. Here are a few of the most common remote tech support job titles:
- Remote Tech Support Manager
- Remote Senior Integrations Tech Support Engineer
- Remote Tech Support Engineer
- Remote IT Tech Specialist
- Telecommute Technical Support Specialist
Companies Hiring for Remote Tech Support Jobs
Companies are constantly looking to fill the ranks of their remote tech department. With the rise in online businesses, you can find thousands of jobs ranging from small businesses to large corporations. So whether you want to work for a smaller firm or a nationally known organization, you have the opportunity. Here are some businesses hiring for remote tech support.
Liberty Mutual Insurance Group
Founded in 1912, Liberty Mutual Insurance Group is the third-largest provider of property and casualty insurance in the United States. It currently ranks 77th on the list of Fortune 100 companies with revenues totaling $43 billion and over 113,000 employees across the globe. In 2020, Liberty Mutual was named a Great Place to Work based on an 86% approval rating by employees, as well as one of the Best Workplaces for Parents.
Unisys is an IT company that specializes in helping its clients secure their operations, increase data centers’ efficiency and utilization, enhance support, and modernize their enterprise applications. Based in Blue Bell, Pa., the company consistently ranks as a top employer in the IT industry and employs just over 17,000 workers.
Ranked #8 on the Fortune Global 500, UnitedHealth Group is a managed healthcare and insurance company that’s among the largest corporations in the world. In 2020, the company reported $257 billion in revenue and currently employs 330,000 individuals. The company has also been the recipient of numerous awards as an employer, including Forbes list of the 500 best employers.
Get Some Added Support for Your Job Search With Virtual Vocations
If you meet the qualifications listed above, you’re probably a great candidate for remote tech support jobs. However, you shouldn’t put all the weight on your shoulders to find a job. For example, by partnering with Virtual Vocations, you have access to a number of resources that can improve your chances of landing the perfect job.
Virtual Vocations offers a job board with hundreds of tech support listings, as well as:
- Career Services, such as career coaching, resume writing, and LinkedIn profile writing
- Companies Database
- Industry Guides
- Career Center with helpful guides and seminars
Sign up with Virtual Vocations today to get the upper hand on other candidates and discover your next great career move in the world of tech support.
Why did you choose a career in tech support? Which of these remote tech support jobs would you like to do? Connect with Virtual Vocations on Facebook, Twitter, LinkedIn, Instagram, and YouTube to share your thoughts and tips. We’d love to hear from you!
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