Associate Inbound Call Center Client Service Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Reviewed: Tue, Aug 29, 2023

Job Summary

A company is looking for an Associate Client Service Manager for their Inbound Call Center.

Key Responsibilities:
  • Proactively follow up on outstanding issues with internal functional areas as well as with external clients
  • Handle issues related to contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting, and general inquiries
  • Educate clients on plan provisions and functionality of plan sponsor & participant websites and EIVR
Required Qualifications:
  • High School Diploma
  • 0 - 1 year experience in the financial services industry
  • Knowledge of ERISA, DOL, and applicable IRS regulations related to retirement plans
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