Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative Bilingual Spanish (remote).

Key Responsibilities

• Handle inquiries regarding student loans, account updates, and provide repayment options in compliance with regulations
• Manage inbound and outbound customer calls while meeting quality assurance and performance indicators
• Assist customers with application completion following department procedures, ensuring privacy and security

Required Qualifications

• Must be a US Citizen
• Fluent in Spanish
• High School diploma required
• 6 months of contact center or customer service experience in a business environment
• Ability to obtain and maintain a Public Trust security clearance