Job Summary

A company in the healthcare industry is looking for a Bilingual Customer Service Representative.

Position Responsibilities

• Call members to schedule in-home visits with a Physician or a Nurse Practitioner
• Answer inbound calls from members and assist them with their inquiries
• Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns

Required Qualifications

• High School Diploma / GED (or higher)
• 1+ years of work experience
• Experience with Microsoft Word, Microsoft Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Bilingual fluency in English and Spanish, Mandarin, Cantonese or Korean