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Bilingual Customer Service Representative
Job Summary
A company in the healthcare industry is looking for a Bilingual Customer Service Representative.
Position Responsibilities
- Call members to schedule in-home visits with a Physician or a Nurse Practitioner
- Answer inbound calls from members and assist them with their inquiries
- Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns
Required Qualifications
- High School Diploma / GED (or higher)
- 1+ years of work experience
- Experience with Microsoft Word, Microsoft Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence)
- Ability to maintain confidentiality and adhere to HIPAA requirements
- Bilingual fluency in English and Spanish, Mandarin, Cantonese or Korean
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COMPLETE JOB DESCRIPTION
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