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Client Support Operations Analyst Support Engineer II
Job Summary
A company is looking for a Client Support Operations Analyst Support Engineer II.
Key Responsibilities:
- Guide the Client Success team in advising end-users on adopting software solutions
- Curate learning center content and promote self-service capabilities to reduce support volume
- Analyze data to measure customer experience and identify trends or issues
Required Qualifications:
- 2+ years' experience in customer service positions
- Experience using SalesForce, NetSuite, or ZenDesk
- Experience managing cross-team projects
- Bachelor's degree in a related field
- Experience delivering customer service for SaaS-based applications
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COMPLETE JOB DESCRIPTION
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