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Customer Success Program Manager
Job Summary
A company in the Business Services industry is seeking a Customer Success Program Manager.
Position Responsibilities:
- Develop and manage execution of customer-led, in-app program roadmap
- Identify process gaps and key improvement areas outlining action plans
- Contribute to mapping the scale customer journey
Required Qualifications:
- Bachelor's degree or equivalent work experience
- 5+ years of experience in either: Customer Success, Product Mgt, or Marketing teams in a B2B/B2B2C environment
- Demonstrated experience with Pendo.io is a must
- Experience working with technology tools used for Customer Success
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COMPLETE JOB DESCRIPTION
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