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Help Desk Manager with Clearance

This job has been removed

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Apr 30, 2025

This job expires in: 7 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

SLA Compliance Incident Management Event Management Problem Management

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Job Summary

A company is looking for a Help Desk Manager with Active Secret Clearance.

Key Responsibilities

Manage 24/7 Help Desk operations and personnel
Ensure 30-minute response times for user inquiries
Oversee incident, event, problem, request fulfillment, and access management activities

Required Qualifications

ITIL Foundation Certification strongly preferred
Minimum 5 years of experience leading Help Desk teams in a DoD environment
Bachelor's degree or equivalent experience

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