Help Desk Technician I

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Thu, Sep 14, 2023

Job Summary

A company is looking for a Help Desk Technician I.

Key Responsibilities:
  • Provide remote technical support for Windows and MAC desktop and laptop computers via phone, chat, and email
  • Troubleshoot and resolve desktop application issues, escalating to Level 2 support when necessary
  • Assist with basic administration of user accounts and groups
Qualifications:
  • College or Technical Institute degree in Information Technology or related discipline, or 2+ years of experience in a Help Desk/Call Center environment
  • 1-2 years of experience in a Service or Help Desk/Support Center environment
  • IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI, etc.) preferred
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