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L2 Support Engineer
Job Summary
A company is looking for an L2 Support Engineer to provide technical support and resolve customer issues.
Key Responsibilities
- Provide technical assistance for all products sold by the company and its reseller partners
- Utilize diagnostic tools and remote access technologies to diagnose and resolve customer issues
- Handle critical customer escalations and ensure timely resolution while maintaining communication
Required Qualifications
- 3-5 years of customer service experience with contact center technologies from leading IP telephony vendors
- Technical degree preferred
- CCNA/CCNP/MCSE certification preferred
- Experience with Data Manipulation Language (DML) queries for Microsoft SQL Server
- Demonstrated experience in troubleshooting APIs and web services
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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