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L2 Technical Support Specialist
Job Summary
A company is looking for a Middle L2 Technical Support Specialist for MarTech.
Key Responsibilities
- Handling operational and technical support requests from clients
- Investigating, triaging, and resolving incidents or escalating when needed
- Collaborating with QA, development, and product teams to resolve configuration issues
Required Qualifications
- 1-2 years in technical support, client success, QA, or IT operations
- Experience in a B2B or SaaS company preferred
- Understanding of how web-based systems work (HTTP, APIs, logs, etc.)
- Experience with ticketing systems (e.g., Jira, Zendesk)
- Basic knowledge of databases (ability to run simple SQL queries)
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COMPLETE JOB DESCRIPTION
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Company Overview
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