Job Summary

A software development company is in need of a Remote Customer Relationship Management Senior Technical Support Analyst.

Core Responsibilities Include:

• Writing and maintaining canned responses for less experienced Support Analysts
• Meeting contractual Service Level Agreements for first response and ticket resolution
• Reviewing custom SQL and troubleshoot and repair data in MS SQL databases

Qualifications for this position include:

• 3+ years of software technical support experience
• Prior experience with SQL, with demonstrated ability to create tables
• Can write SQL selects with joins and write basic stored procedures
• Ability to provide both written and verbal technical support to customers
• Able to leverage ticketing software, phone, and video conferencing
• Proficiency with memorializing customer interactions and documenting recurring customer inquiries