Job Summary

A software technology firm is filling a position for a Remote Enterprise Accounts Customer Success Manager.

Core Responsibilities Include:

• Troubleshooting and resolving client needs independently and without need for escalation
• Identifying and nurturing account expansion opportunities
• Forging strong relationships with internal sales representatives which reinforce your role as a trusted internal partner

Qualifications Include:

• 6+ years experience in Customer Success, Client Services, Account Management or equivalent
• 2+ years experience as a proven role model CSM, supporting the development and success of your colleagues
• 2+ years experience with Salesforce or other CRM platforms
• Advanced knowledge of Excel
• Experience with Microsoft Office suite of products
• Detail-oriented, analytical and solutions-focused mindset