Job Summary
An operational resilience company is seeking a Remote Operational Resilience Customer Success Manager.
Core Responsibilities Include:
- Creating goal-driven program plans and providing direct oversight of assigned account portfolio throughout customer lifecycle
- Understanding what success looks like to the client, how our solution fills that need, and measure our success against it
- Working with customers to understand use cases
Applicants must meet the following qualifications:
- Bachelor’s Degree with 3+ years of Customer Success experience OR equivalent years of experience in a related field
- Project Management or Engagement Management experience
- Passionate about Customer Success and high-quality deliverables, and tenacious at driving long-term customer value
- Experience in managing strategic accounts
- Strong interest in technology
- Self-starter and ability to thrive in a fast-paced environment
