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Remote Technical Call Center Leader
Job Summary
A provider of tech support and process solutions is filling a position for a Remote Technical Call Center Leader.
Core Responsibilities Include:
- Responding effectively to all forms of inbound and outbound contacts
- Investigating and resolving complex and escalated issues
- Completing research of beneficiary contact history
Required Skills:
- High School diploma or equivalent with 1-3 years of experience
- Able to use computerized system for tracking, information gathering, and/or troubleshooting
- Able to handle escalated or unresolved calls
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COMPLETE JOB DESCRIPTION
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