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Remote Technical Customer Support Manager
Job Summary
A company that provides early detection of literacy challenges is filling a position for a Remote Technical Customer Support Manager.
Core Responsibilities of this position include:
- Providing technical support to teachers and educators
- Leading and coordinating immediate and advanced technical troubleshooting
- Achieving and maintaining key performance targets
Required Skills:
- Regular company gatherings
- 5+ years experience in a customer support role at a SaaS company
- Experience with CRM systems
- Demonstrable track record of meeting and exceeding goals and targets
- Established leadership experience and excellent presentation skills
- Proven experience providing multi-level troubleshooting and technical support to customers
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COMPLETE JOB DESCRIPTION
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