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Remote Technical Customer Support Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Mar 15, 2023
Job Category: Customer Service
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A company that provides early detection of literacy challenges is filling a position for a Remote Technical Customer Support Manager.

Core Responsibilities of this position include:

  • Providing technical support to teachers and educators
  • Leading and coordinating immediate and advanced technical troubleshooting
  • Achieving and maintaining key performance targets

Required Skills:

  • Regular company gatherings
  • 5+ years experience in a customer support role at a SaaS company
  • Experience with CRM systems
  • Demonstrable track record of meeting and exceeding goals and targets
  • Established leadership experience and excellent presentation skills
  • Proven experience providing multi-level troubleshooting and technical support to customers

COMPLETE JOB DESCRIPTION

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