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Support Engineer
Job Summary
A company is looking for a Support Engineer - Unified Team (remote-only, location - LatAm).
Key Responsibilities
- Deliver world-class technical support to global clientele, ensuring customer satisfaction and loyalty
- Utilize Linux expertise to analyze, troubleshoot, and resolve various technical issues
- Collaborate with the development team for bug-fixing, troubleshooting, and issue tracking
Required Qualifications
- Strong familiarity with Linux and experience with web-hosting Linux-based operating systems
- Experience with popular control panels and security solutions such as cPanel, DirectAdmin, and Plesk
- Organized, resourceful, and responsive, with the ability to work effectively in a remote setting
- Flexibility to work shifts and provide support on a 24/7/365 basis
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COMPLETE JOB DESCRIPTION
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