Technical Customer Support Representative

Job Summary

A company is looking for a Customer Support Technical Representative.

Key Responsibilities

• Diagnose and resolve technical issues for customers via email, phone, and remote support sessions
• Support junior colleagues by managing escalations and collaborating with internal stakeholders
• Enhance service delivery by providing feedback, documenting bugs, and relaying product feature requests

Required Qualifications

• 2+ years of experience in a customer-facing technical role, preferably in IDaaS/IAM or SaaS
• Proven ability to troubleshoot authentication protocols and identity services
• Familiarity with cloud platforms and containerized environments
• Basic scripting experience and knowledge of REST APIs
• Hands-on experience with Linux and Windows platforms