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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineering.
Key Responsibilities
- Review and troubleshoot complex customer issues, ensuring effective communication with customers throughout the resolution process
- Implement readiness programs and mentor team members to enhance technical competence and support delivery
- Provide feedback for product improvement and engage with engineering teams to address product bugs and enhance automation tools
Required Qualifications
- 5+ years of technical support, consulting, or IT experience, or a Bachelor's Degree in a related field with 3+ years of experience
- 2+ years of experience in customer-facing cybersecurity incident response
- 2+ years of configuration management experience with Microsoft Azure Identity or related technologies
- 2+ years of configuration management experience with Microsoft 365
- Ability to meet security screening requirements and provide proof of citizenship or residency
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COMPLETE JOB DESCRIPTION
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