Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineering.

Key Responsibilities

• Review and troubleshoot complex customer issues, ensuring effective communication with customers throughout the resolution process
• Implement readiness programs and mentor team members to enhance technical competence and support delivery
• Provide feedback for product improvement and engage with engineering teams to address product bugs and enhance automation tools

Required Qualifications

• 5+ years of technical support, consulting, or IT experience, or a Bachelor's Degree in a related field with 3+ years of experience
• 2+ years of experience in customer-facing cybersecurity incident response
• 2+ years of configuration management experience with Microsoft Azure Identity or related technologies
• 2+ years of configuration management experience with Microsoft 365
• Ability to meet security screening requirements and provide proof of citizenship or residency