Technical Support Engineer

Job is Expired
Location: Pacific Time
Compensation: To Be Discussed
Staff Reviewed: Wed, Sep 20, 2023

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities:
  • Debug customer issues and replicate them in lab environments
  • Provide support for securing Grafana instances using SSO/SAML
  • Troubleshoot connectivity to data sources and plugins
Required Qualifications:
  • Background knowledge in observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes, and general enterprise open source technology
  • Proficient in troubleshooting process and researching skills
  • Experience with CRM software, help desk software, and remote support tools
  • Experience delivering client-focused solutions to customer needs
  • Strong listening, problem-solving, and communication skills

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