Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities:

• Debug customer issues and replicate them in lab environments
• Provide support for securing Grafana instances using SSO/SAML
• Troubleshoot connectivity to data sources and plugins

Required Qualifications:

• Background knowledge in observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes, and general enterprise open source technology
• Proficient in troubleshooting process and researching skills
• Experience with CRM software, help desk software, and remote support tools
• Experience delivering client-focused solutions to customer needs
• Strong listening, problem-solving, and communication skills