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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer.
Key Responsibilities:
- Debug customer issues and replicate them in lab environments
- Provide support for securing Grafana instances using SSO/SAML
- Troubleshoot connectivity to data sources and plugins
Required Qualifications:
- Background knowledge in observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes, and general enterprise open source technology
- Proficient in troubleshooting process and researching skills
- Experience with CRM software, help desk software, and remote support tools
- Experience delivering client-focused solutions to customer needs
- Strong listening, problem-solving, and communication skills
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COMPLETE JOB DESCRIPTION
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