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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer for their remote-based IT Support team.
Key Responsibilities:
- Accept requests from users, conduct initial analysis, and suggest solutions
- Write technical documentation
- Work closely with the development team to fix defects, implement feature requests, and monitor their execution
Qualifications:
- Confident user of Windows and macOS systems
- High technical literacy and understanding of software development and web technologies
- Proficiency in English at the Intermediate level or above
- Ability to quickly switch between tasks and maintain context
- Excellent communication skills, systemic thinking, and high level of responsibility
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COMPLETE JOB DESCRIPTION
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