Technical Support Specialist

Job is Expired
Location: Remote
Compensation: Hourly
Reviewed: Thu, Mar 13, 2025
Technical Support Call Center Troubleshooting Problem Diagnosis

Job Summary

A company is looking for a Technical Support Representative to provide timely technical responses to inquiries from store employees regarding hardware and software issues.

Key Responsibilities:
  • Document problems, complete problem tickets, and request information in support tools
  • Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques
  • Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements
Required Qualifications:
  • 6 months of technical and/or call center experience
  • High School Diploma or GED required or 2 years equivalent experience
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