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Technical Support Specialist
Job Summary
A company is looking for a Technical Support Representative to provide timely technical responses to inquiries from store employees regarding hardware and software issues.
Key Responsibilities:
- Document problems, complete problem tickets, and request information in support tools
- Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements
Required Qualifications:
- 6 months of technical and/or call center experience
- High School Diploma or GED required or 2 years equivalent experience
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COMPLETE JOB DESCRIPTION
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