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Technical Support Specialist
Job Summary
A company is looking for a Technical Support Representative.
Key Responsibilities:
- Document problems, complete problem tickets, and request information in the support tools
- Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
Required Qualifications:
- 6 months of technical and/or call center experience
- High School Diploma or GED required or 2 years equivalent experience
- Experience in a help desk/call center environment providing technical support in a retail environment (preferred)
- Experience using computer hardware and software applications (preferred)
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COMPLETE JOB DESCRIPTION
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