Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities:

• Document problems, complete problem tickets, and request information in the support tools
• Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements

Required Qualifications:

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience
• Experience in a help desk/call center environment providing technical support in a retail environment (preferred)
• Experience using computer hardware and software applications (preferred)