Job Summary

A customer experience management company is seeking a Virtual Customer Experience Service Technical Support 1.

Core Responsibilities Include:

• Handling inbound service calls and providing accurate account and product information
• Understanding and striving to meet or exceed metrics while providing excellent customer service
• Diagnosing and resolving technical hardware and software issues and guide users through step-by-step solutions

Required Skills:

• High school diploma or GED
• Ability to handle inbound service calls and provide accurate account and product information
• Ability to understand and strive to meet or exceed metrics while providing excellent customer service
• Ability to diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
• Ability to drive customer satisfaction through voice, chat, and/or email communications
• Ability to navigate through multiple systems