Virtual Customer Experience Service Technical Support 1

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Wed, Mar 08, 2023

Job Summary

A customer experience management company is seeking a Virtual Customer Experience Service Technical Support 1.

Core Responsibilities Include:

  • Handling inbound service calls and providing accurate account and product information
  • Understanding and striving to meet or exceed metrics while providing excellent customer service
  • Diagnosing and resolving technical hardware and software issues and guide users through step-by-step solutions

Required Skills:

  • High school diploma or GED
  • Ability to handle inbound service calls and provide accurate account and product information
  • Ability to understand and strive to meet or exceed metrics while providing excellent customer service
  • Ability to diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
  • Ability to drive customer satisfaction through voice, chat, and/or email communications
  • Ability to navigate through multiple systems
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