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Service Engineer - Remote
ensuring resolution aligns with service level agreements (SLAs) Create documentation for troubleshooting processes to facilitate knowledge sharing among support teams Required Qualifications Minimum 3 years' experience in a technical support or software...development environment At least 3 years of experience with online systems on Azure or similar cloud platforms Minimum 2 years of experience in SQL and Kusto, with proficiency in complex queries Bachelor's degree in computer science, engineering,
IT Support Specialist - Remote
Key Responsibilities Provide level 1 and limited level 2 support for users via various communication channels Troubleshoot and resolve problems with end-user equipment and software Manage incoming help tickets and supervise user onboarding service
Customer Retention Manager - Remote
collaborate with leadership on motivational initiatives Required Qualifications Bachelor's degree preferred 3+ years of experience in customer retention, client relations, or customer success Strong leadership qualities with experience in team development...and management Proven ability to develop retention plans and analyze performance metrics Ability to work independently and prioritize tasks effectively
Customer Service Representative - Remote
required due to Department of Defense restrictions High School Diploma or GED or equivalent experience 1 or more years of customer Company experience in a fast-paced call center environment Proficiency in Microsoft Office Suite and customer Company software...Ability to multitask and manage time effectively in a high-volume environment
Call Center Manager - Remote
Key Responsibilities Oversee day-to-day operations and ensure high-quality customer service Collaborate with teams to incorporate service lines and manage workflow Develop and implement strategic project plans for Call Center systems Required Qualifications
Customer Success Lead - Remote
Track customer engagement and satisfaction, identifying opportunities for product usage and retention improvements Required Qualifications: Experience leading customer success or account management teams in high-growth environments Proven ability to manage...and develop team members effectively Strong presence in customer interactions, especially with high-value clients Experience in fintech, SaaS, or regulated industries is preferred but not mandatory Comfortable operating in ambiguous environments while
Customer Service Representative - Remote
Key Responsibilities Handle escalated patient calls and de-escalate situations effectively Work directly in multiple client systems and across various communication channels Mentor new employees and develop proficiency in accounts receivable management
Learning and Development Manager - Remote
A company is looking for a Manager of Learning and Development for its call center operations.
Bankruptcy Intake Processor - Remote
Key Responsibilities Open and review new legal referrals in the internal case management software Download and verify necessary documents from client systems and PACER Request and follow up on missing information to ensure timely file processing
Customer Success Director - Remote
or a related field Proven experience in a customer success or account management role Strong leadership skills with experience managing teams Ability to analyze customer data and metrics to drive improvements Experience with customer relationship management...(CRM) software
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